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Pursuant to the "Savings Account Agreement" and/or "Current Account Agreement", signed with Banco Unión S.A. (Hereinafter simply Bank) Internet Banking services (Uninet Plus), are those automated banking services that the Bank offers through electronic banking and that consist of the following:

The FINANCIAL CLIENT (hereinafter simply Client) who has opened a savings account and/or checking account at the Bank, can manage their funds through Uninet Plus, through the use, management and confidentiality of the "User Identification Number ”, “Uninet Plus Access Code”, “Secure Session record”, “Transactional Code” or “Unitoken” as appropriate, which is used for confirmation of the operations to be carried out.

The "User Identification Number" and "Uninet Plus Personal Access Code", either the one initially provided by the Bank or the one resulting from the modifications made by the Client, will be blocked after three (3) wrong attempts or application failures. For the respective unlocking, the Client must go to the Bank and carry out the unlocking and authorization process before the Customer Service Platform or contact our toll-free line 800 10 2872 to request the respective unlocking or blocking, complying with the requirements and protocols. for your attention online.

Pursuant to the "Savings Account Agreement" and/or "Current Account Agreement" signed with the Bank, the Client through the Mobile Banking service (Unimóvil Plus), can carry out the same banking operations that are carried out in Uninet Plus, but with the difference that these can be done through the application installed on mobile devices.

To access the functionalities in Unimóvil Plus, you must use the "User Identification Number" and the "Uninet and Unimóvil Plus Access Code" provided, with which you will identify yourself, you will be able to access Unimóvil Plus and register the "Device Secure”, in order to obtain information on the status of your account, perform certain financial services, such as payments and transfers of funds between accounts or other available operations, additionally requiring the so-called “Transactional Key” or “Unitoken”, as appropriate.

In this regard, the stipulations set forth in the Savings Account and/or checking account contracts for the electronic banking service, mainly in terms of permitted operations and security measures, are applicable to Unimóvil Plus and Uninet Plus, being the use, management and reliability of the "User Identification Number", "Personal Password for Access to Uninet and Unimóvil Plus" and "Transactional Password or Unitoken" as they have been enabled, of the entire responsibility of the FINANCIAL CLIENT.

The Bank will not be responsible for charges, damages and losses resulting from failures and interruptions in Uninet Plus and/or Unimóvil Plus, due to force majeure or fortuitous events, and in these cases it must carry out the corresponding replenishment of funds, without this This means covering interest or other charges that said interruption could generate, so the FINANCIAL CLIENT must take the respective precautions for any operation or transaction to be carried out.

To download the Unimóvil Plus application, you must access the Play Store (ANDROID), App Gallery (HUAWEI) or App Store (IOS) sites.

In the event that the FINANCIAL CLIENT decides to disable any functionality of Unimóvil Plus, they may make their request in writing through the Bank's Customer Service Platform.

The FINANCIAL CLIENT must install the Unimóvil Plus application on a mobile device for their exclusive and personal use, and they assume responsibility for the management, administration and custody of the "User Identification Number", "Personal Password for Access to Uninet and Unimóvil Plus”, “Secure Device Registration” and “Transactional Key or Unitoken” as enabled. Therefore, the Bank is not responsible for the use of the "User Identification Number", "Personal Password for Access to Uninet and Unimóvil Plus", "Secure Device Registration", "Transactional Password or Unitoken" as enabled, by third parties.

The FINANCIAL CLIENT in the event of loss, theft, robbery and/or any event that it considers relevant and that could violate the security of the information of the mobile device, must give immediate notice to the Bank in order to carry out the procedures for the blocking or definitive cancellation of the corresponding accesses.

In case of not complying with the aforementioned, the FINANCIAL CLIENT assumes responsibility for the operations that may be carried out through the mobile device.

The Bank will not be responsible, under any circumstances, for damages caused by theft, theft, accidents, errors or any other contingency that the FINANCIAL CLIENT may suffer while using the functionalities, transactions, operations and services provided by Uninet Plus and Unimóvil Plus, regardless of the physical location from where they are made, the exclusion of liability extends in case of damage, theft, theft, accident, error or any other contingency that may fall on the "User Identification Number". , “Personal Password for Access to Uninet and Unimóvil Plus”, “Device registration and Secure Session”, “Transactional password or Unitoken” as enabled, or other security element established in the future by the Bank or, failing that, the computer , cell phone or other electronic device or means and that affects the FINANCIAL CLIENT, such as Hacking or any type of Malware and Phishing.

The Bank for the benefit of the Client may make modifications in the manner of its use, characteristics, conditions and requirements to carry out transfers of funds and/or payments, as well as to carry out transactions, operations or financial services provided by Uninet Plus and Unimóvil Plus or others that are established in the future, being that these modifications will be communicated to the FINANCIAL CLIENT by any means that it sees fit. In the event of disagreement with them by the FINANCIAL CLIENT, the latter may request the withdrawal of Uninet Plus or Unimóvil Plus through the Customer Service platforms.

The operations allowed for Uninet Plus and/or Unimóvil Plus, through electronic banking, from any computer, mobile phone or other electronic devices are the following:

Obtain information in general and make payments, fund transfers between accounts owned by you, transfers to third-party bank accounts or interbank transfers, as well as new functionalities, transactions, operations or services, such as being able to pay credits, opening online accounts (Onboarding), credit card payments and money orders, in addition to accessing account balance information, banking news, location maps of agencies and ATMs, descriptive information on Bank services and Bank contacts, among others.

Uninet Plus and Unimóvil Plus will be available for inquiries and requests twenty-four (24) hours a day, every day of the year. To carry out transactions or operations that imply the availability of funds, including, among them, transfers of funds to own or third-party accounts and making payments, the service will be available every day at the times established by the Bank.

Transfers and electronic transactions are not affected by the daily closing of the Bank, however, the feasibility of carrying out electronic transactions to other Banks will be subject to the schedule established by the Central Bank of Bolivia and the Company's Administrator of Clearing Houses and Liquidation Anonymous (ACCL S.A.). In the event of contingencies that affect the availability of the Uninet Plus and/or Unimóvil Plus system, the Bank will proceed in accordance with its internal procedures for the rehabilitation of the service as soon as possible and when all the corresponding operational prerequisites exist.

The FINANCIAL CLIENT to access Uninet Plus and Unimóvil Plus must enter their "User Identification Number" and their "Personal Password for Access to Uninet and Unimóvil Plus", "Device Registration and Secure Session". Carrying out transactions, operations or services provided or provided by Uninet Plus and Unimóvil Plus may also require the use of additional codes or other security means, as determined by the Bank.

In order to use the different applications and functionalities existing in Uninet Plus and Unimóvil Plus, in addition to the "User Identification Number" and the "Personal Password for Access to Uninet and Unimóvil Plus", the Legal Client may be assigned one or more "Sets of Passwords ” for which purpose an identifier code, called “Transactional key” or “Token”, will be automatically generated, which will be transmitted by text message to the cell phone number, or to the registration of the address or personal email account of the or ( the) legal representative(s), information provided by the FINANCIAL CLIENT or in the case of Natural persons with individual accounts or indistinct management through Unitoken. For Financial Clients Legal Entities, the "Transactional Code" or "Token" will have a term and validity determined by the Bank, computable from having been generated by Uninet Plus or Unimóvil Plus, regardless of the time it takes to be received, so that in that term of time, it is applied to approve the transfers, payments, transactions or operations and services that are required, after the validity of the "Transactional Key" or "Token" expires, a new "Transactional Key" or "Token" will be required to carry out transactions, operations or services through Uninet Plus or Unimóvil Plus.

The FINANCIAL CLIENT must give timely notice by means of a written note, in case of inaccessibility, theft or loss of password, loss of cell phone or any inability to use the email address, provided to the Bank, as well as any relevant fact that puts at risk the adequate, exclusive and pertinent secret use of the "Transactional Key" or "Token" by the FINANCIAL CLIENT.

For the management of those Savings Accounts and/or Current Accounts, whose ownership corresponds to a single natural person, a single set of keys or "Personal Access Codes to Uninet Plus or Unimóvil Plus" will be assigned to be used exclusively by the client.

Por otra parte, en caso de que el CLIENTE FINANCIERO sea una persona jurídica, ya sea por Uninet Plus o Unimóvil Plus, se generará y remitirá automáticamente una “Clave Transaccional” o “Token” al representante legal o apoderado habilitado, o según el caso, a cada uno de los representantes legales o apoderados habilitados, para su aplicación indistinta o conjunta en toda transferencia de fondos entre cuentas, pagos y otras transferencias, operaciones y servicios que brinde Uninet Plus o Unimóvil Plus, según la cantidad del Juegos de llaves o “Claves Personales de Acceso a Uninet Plus o Unimóvil Plus” que se hayan solicitado.

On the other hand, in the event that the FINANCIAL CLIENT is a legal person, either by Uninet Plus or Unimóvil Plus, a "Transactional Key" or "Token" will be automatically generated and sent to the authorized legal representative or proxy, or as the case may be. , to each of the authorized legal representatives or attorneys-in-fact, for their indistinct or joint application in all transfers of funds between accounts, payments and other transfers, operations and services provided by Uninet Plus or Unimóvil Plus, depending on the number of sets of keys or "Personal Access Codes to Uninet Plus or Unimóvil Plus" that have been requested.

The users of each company receive an initial password from the Bank that at the time of their first entry is modified by the FINANCIAL CLIENT to their own password. On the other hand, for monetary transactions, the user will be required to have the registration of the means of sending the Token, either by SMS or Email. The definition of the means of sending this transaction key is defined by the FINANCIAL CLIENT at the time of enrollment in our Internet Banking.

All the "Personal Passwords for Access to Electronic Banking" assigned to the FINANCIAL CUSTOMER (Natural Person or Legal Entity) must be modified or substituted on the first login to Uninet Plus or Unimóvil Plus, after having been assigned, and as often as deemed appropriate, replacing them with another of his total reserve, the same ones that must be used by the FINANCIAL CLIENT in a personal, exclusive, reserved and non-transferable way.

The FINANCIAL CLIENT through the "Savings Account Agreement" and/or "Current Account Agreement" signed with the Bank declares that the cell phone number provided to the Bank to operate with the "Transactional Key" or "Token" maintains active service legitimately provided by a cell phone company authorized to operate in the country and that said service and telephone number is for exclusive use and is under its control at all times and places. Likewise, the FINANCIAL CLIENT must notify the Customer Service Platform of any future changes to the cell phone number.

Considering that the use of the "Transactional Key" or "Token" requires the use of a digital cell phone with an active line from any of the Cellular Telephone companies legally constituted and previously authorized to operate in the country, the FINANCIAL CLIENT acknowledges through the corresponding contract that the Bank is not responsible in case of contingency and the possibility of delays, failures and difficulties in sending and/or receiving the "Transactional Key" or "Token", which partially or totally prevent the use of the Uninet Plus and Unimóvil Plus service.

The FINANCIAL CLIENT may request at the time of signing the contract or later before the Customer Service Platform, access to his "Transactional Key" or "Token" by email. Therefore, through the "Savings Account Agreement" and/or "Current Account Agreement" signed with the Bank, the FINANCIAL CLIENT declares that the address or email account provided to the Bank to operate with the "Password Transactional" or "Token", is a current service and that said email address is for personal and exclusive use, which is under your control at all times and places. Likewise, the FINANCIAL CLIENT must notify the Customer Service Platform of any future changes made to the email address

Those financial clients who are natural persons and who reside or will reside abroad must have their transactional password enabled by email for their subsequent self-management to enable their Unitoken within the Unimóvil Plus application.

In the event that the FINANCIAL CLIENT is a natural person, they will be able to access the functionality of the Unitoken transaction key, the FINANCIAL CLIENT must download the Unimóvil Plus application from the Play Store (ANDROID), App Store (IOS) ), App Gallery (Huawei) or other devices with different operating systems, once you complete the corresponding affiliation process, you will be able to use Unitoken in the same application.

In order to enable Unitoken, the customer must enter their Mobile Banking from a secure device and proceed with the affiliation.

Operational for use of transactional key/Unitoken

• For the enablement of the transactional key through the Unitoken, the integration will be automatic.
• The FINANCIAL CLIENT, who makes the use of transactions through the Uninet Plus platform to confirm their transactions, must go to Unimóvil Plus and select the UNITOKEN icon, the transaction key will be generated that must be copied and entered by the FINANCIAL CLIENT.
• Consider that the transactional code from the Unimóvil Plus application with the Unitoken is generated automatically and is auto-completed considering the operating system of the mobile device.
• The Unitoken is related to the Secure Device registration of the mobile device. If the FINANCIAL CLIENT disables the Secure Device registration, the Unitoken is automatically disabled. To have the FINANCIAL CUSTOMER associate the Unitoken again, they must register their secure device in the new mobile device. Once registered, they will automatically have the Unitoken within Unimóvil Plus.
• The FINANCIAL CLIENT who is a Natural Person, and who resides or will reside abroad and has (have) or requests access to internet banking may self-manage Unitoken, receiving the Transactional Code by email only once.
• All FINANCIAL CUSTOMERS must have their cell phone number or personal email registered in the Bank's database, in order to carry out their password change and user personalization processes.

The following considerations should be taken into account:

• The compatibility of mobile devices with applications.
• The incompatibility that may exist in the application stores, with those rooted devices (in which the maximum possible privileges have been granted to a user, allowing them to make the most profound changes within the operating system) that do not allow the download of our Unimóvil Plus application for security.
• The updates, new versions of the stores and their improvements intervene in the devices so that they can have a correct affiliation, use or management of our Unimóvil Plus application.

At no time will the Bank ask you to share "User Numbers" and "Personal Access Codes to Uninet and Unimóvil Plus", "Transactional Code" or "Token" by any means, if assistance is required, the FINANCIAL CLIENT must contact the Bank through the toll-free line: 800-10-2872 or stop by any of our offices available nationwide.